Customer Service
At our online toy store, we strive to provide our customers with the best possible service. We understand that you may have questions or concerns, so we’ve compiled a list of frequently asked questions to help you find the information you need.
General
How do I place an order?
You can place an order on our website by adding items to your cart and proceeding to checkout.
How do I know if my order has been placed?
You will receive an email confirmation once your order has been placed.
How do I cancel or change my order?
To cancel or change your order, please contact us as soon as possible by email. Please note that once an order has been shipped, it cannot be cancelled or changed.
Shipping
How much does shipping cost?
Shipping costs vary depending on the items in your order and the shipping address. You can view the shipping cost for your order by adding items to your cart and proceeding to checkout.
How long will it take to receive my order?
Shipping times vary depending on your location and the items in your order. You can view estimated shipping times by adding items to your cart and proceeding to checkout.
Can I track my order?
Yes, you can track your order by logging into your account on our website or by using the tracking number provided in your shipping confirmation email.
Returns & Exchanges
Can I return or exchange an item?
Yes, you can return or exchange an item if it is unused and in its original packaging. Please visit our Returns and Exchanges section in the Warranty page for more information.
How do I return or exchange an item?
To return or exchange an item, please contact us by phone or email to request a return or exchange. We will provide you with instructions on how to return the item.
Can I track my order?
Yes, you can track your order by logging into your account on our website or by using the tracking number provided in your shipping confirmation email.
Most of our orders are fulfilled by Swishship, which uses Amazon packaging. We also works with different fulfillment partners that uses that their own packaging. We will choose the appropriate fulfillment partners that provide the quickest shipping based on your address.
If you have a question that is not answered here, please contact us by phone or email. Our customer service team will be happy to assist you.